FAQ

When Will My Order Ship? 
We do our best to ship within 2 business days of purchase. Shipping times may vary due to availability of merchandise. If an item is either hand-made that means it may take up to 2 weeks for it to be ready to ship. Orders are not shipped on Holidays or weekends. 

For furniture or larger pieces, shipping times vary depending on the destination. We primarily use freight truck delivery through Uship, which requires us to wait for the most affordable bids—a process that can take anywhere from 1 to 7 days. Once a bid is confirmed, we’ll send you a shipping invoice. After payment is received, pickup will be scheduled and your item will be on its way. This can take anywhere from 5-30 days depending on if you're located in the east coast or west coast. 

I Just Placed My Order.  Can I Add Another Item To It?
Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order. 

What does "hand-made" mean? Who is making my order? 
These items are made by independent artisan's and designer's own two hands, often specifically for your order. This includes designers like Rachel Weisberg, Offbeat Sweet, Nile Candles just to name a few.  Lots of the other independent designers and artisans featured on our site are local to Brooklyn, NY so try to be patient in supporting our young artists!

My order's color is different from what they look like on my computer screen. Why? 
Every computer screen depicts colors differently. We do our best to have a precise representation of our products, but if you have any questions about a color hue please contact us.

Can I return the SALE items I've purchased? 
No, all items purchased on sale or marked down are final.

Can I return Furniture or Rugs I've purchased? 
No, all furniture & rugs is final sale. Please make sure to email us with any questions before purchasing!